JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.
Prominent Features include:
- Unlimited Categories
- Frontend Customer Dashboard
- Custom Fields for Tickets
- Extremely Safe for Customers
- Ticket Priorities
- Ticket Statuses
- Manage Tickets in Frontend and Backend
- Access Control Permissions
- Email Templates
- Attachments for Tickets
- Auto Close Tickets
- Staff Member Group
- Assign and Re-assign tickets
- Auto Assign Tickets using Rules
- Create ticket type options and manage them like bug, feature request, task etc...
- Signature for users to be used in ticket post and replies
- Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
- Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
- Allow customers to rate support received in a ticket when they close the ticket
- Allow customers and staff to tag tickets
- Create Related Ticket
- Show history of tickets of the customer to staff for quick reference
- Twitter Bootstrap Compatible
- Prevent Spam with Captcha
- Easily and Heavily Customizable
- Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
- Migrate from other Ticket Systems
- Mobile ready!
- Staff can add private notes in tickets
- Set max number of simultaneous open tickets that can be opened by a user
- Measure and track First Response Time of Staff members
- Public tickets or discussions
- Like a Reply, Follow a ticket, Upvote a ticket
- New! Group Tickets - Users of the same Joomla user group can view and reply to tickets
- New! Ability to mark a reply as confidential in Public and Group Tickets
- New! File Downloads - Provide file downloads facility to Help Desk users
- New! Blurbs or Canned Responses for Staff members
- New! Comprehensive Permission based matrix system
- New! Integration with Community Builder
- New! Options for categories to decide the type of tickets that can be created in them viz. Private, Public or Groups
- New! Options for WhatsApp API
Download
Login to Download
Registration at BlackJoomla is completely free. However, an active membership or an individual file purchase is required to download premium files. Please visit our FAQ for more information.
Note: If you see the warning "The security token did not match." after logging in, simply refresh the page and sign in again.
Get started with 12 free downloads every month!
See our Membership Plans for more details.
Message
Before send message Please study FAQ
All of files compressed by WinRAR - use from Latest WinRAR before install
Password for all files:BlackJoomla.com
Do not use download managers such as IDM or similar software when downloading files. These applications may split a single download into multiple requests, which can cause your download count to be deducted incorrectly.
